Dacagenutri is proud in making sure that all customers have great experience with our services. Our customers can be 100% confident knowing that their money will never be wasted on a product that is of poor quality.
Shipping Policy
All customer’s orders are processed for shipping Monday to Friday between 8am to 2pm EST, with the exception of the following US Federal holidays:
- New Year’s Day.
- Independence Day.
- Labor Day.
- Thanks giving Day.
- Christmas Day.
Orders are shipped via USPS or UPS and International orders are shipped with DHL or Global Post. Once you receive your tracking information, it can take 24 – 48 business hours for the tracking to update.
*These updates are directly from the carrier service and does not come from dacagenutri.
We put highest level of effort to sustain the highest quality levels of customer service. At Dacagenutri, it is our highest objective to ensure we have life-long customers and we will do everything in our ability to make sure your experience with us one of the best experiences you have and one that will make you want to shop with us again and again. We are all open to all the advice, suggestions and recommendations to help us reach our goals, so please feel free to contact us with whatever you feel will increase you satisfaction with our services.
Order Processing
The standard processing time here at dacagenutri is 2 to 4 business days for all products that are in stock.
Order processing not calculated into the estimated delivery times.
Depending on the amount of orders that we receive over the weekend will also possibly delay your processing time.
As mentioned above, orders are not processed on weekends or U.S. Holidays.
Extra time maybe required for:
- Larger orders
- International orders
- Orders requiring additional customer information
- Out of stock items.
Priority Shipping
Expected delivery time for all priority shipping has an estimated time of 1 to 5 business days.
This is provided by the Carrier service and is based on the origin, destination, and drop-off time.
The expected delivery date does not come with a money-back guarantee.
Ref: USPS Website
UPS and USPS Estimated Shipping time information
Order Received By
Order Shipped
Estimated Delivery Time
Sunday
Tuesday to Wednesday
Between 2 to 6 Business Days after
Monday
Wednesday to Thursday
Between 2 to 6 Business Days after
Tuesday
Thursday
Between 2 to 6 Business Days after
Wednesday
Friday
Between 2 to 6 Business Days after
Thursday
Monday
Between 2 to 6 Business Days after
Friday
Tuesday
Between 2 to 6 Business Days after
Saturday
Tuesday – Wednesday
Between 2 to 6 Business Days after
*This is an estimation provided by the carriers, and thus it is not a guarantee. Therefore, the transit times may be shorter or longer based on several logistical factors such as weather, work force shortage or strikes, order volume surge due toholidays, etc.
International Customs
Dacagenutri is not responsible for any custom regulations, you are responsible to know the import law for your country. Please ensure that you carefully research all supplements to make sure that they are legal for importation in your country/country you are shipping to before you place an order. Once the order is placed we cannot be held responsible for customs delays.
Tracking information is provided for all orders, therefore please be thorough and ensure you keep track of your orders’ progress through the mail system.
We do not have a reship policy, we expect that all customers are aware of their own countries’ laws and therefore you are responsible for dealing with your countries’ customs.
Please know your own import regulations before placing an order. This is your responsibility.
Custom Fees
Please be informed that if you place an international order that you are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country (this does not include our shipping costs).
Dacagenutri is NOT responsible for any additional charges that may apply after a purchase is completed on the Dacagenutri site.
Return and Refund
Please click here for information on our returns and refund policy.