FAQs
Domestic Orders (USA):
Domestic orders are shipped via UPS Ground, USPS First Class, or USPS Priority.
International Orders:
International orders ship via GlobalPost or DHL Worldwide.
Ordering from dacagenutri is very simple, please follow the steps below:
Select the item you are interested in and click add to cart.
Once you are ready to place your order, click the cart button from the top right .
You can click view cart to review your order or checkout to progress to the checkout page.
At the checkout page you will get the opportunity to enter a coupon code when applicable.
Yes we do, please see shipping methods (above) for further details.
Yes, our payment gateways use bank grade encryption.
Secure online payment: any online payment data, such as credit card information, is protected via a Secure Socket Layer connection (SSL), which encrypts data making it impossible for third parties to read messages. All browsers support SSL and indicate when it’s place. This forms a global standard for secure payment via the internet.
Privacy: the personal data that we request from you is only used to process your order as efficiently as possible. We respect and guarantee your privacy. Under no circumstances will personal data be shared to third parties.
We accept Credit and Debit card payments as well as Paypal, Google Pay.
USPS Domestic (US): 5-9 business days approx.
UPS Domestic(US): 5-7 business days approx.
GlobalPost(International): 12-16 business days approx.
DHL Express(International):5-6 business days approx.
Please note, the above times are approximate and may variate depending on the currier, which is beyond our control. However we put every effort to make sure that you receive your order at the earliest possible.
Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
Product is defective.
Product must be in original packaging.
Product must be unused.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
For full details please click on the following link: